Terms and Conditions

Business Address:

Suzie High

Limehouse Town Hall

646 Commercial Road

London

E14 7HA

(please note, we are not a shop and cannot welcome personal callers)

You can contact us by email to

info@suziehigh.co.uk


What methods of payment do you accept?

We accept credit or debit cards - Visa, Master Card, Maestro, Delta, Solo or Electron (via paypal). We also accept payment via Paypal, postal orders, and cheques.

What currency do you use?

We are based in the UK and therefore all our prices are in Pounds Sterling.

Do I need to register before ordering?

Yes. We will ask you to register with us before you place an order but only so that we know who you are and where to ship your order to. This information will be stored securely. It also means that you won’t need to enter it all again if you make any future orders with us. We will never pass this information onto anyone else so please rest assured that your details are safe with us.

Is it safe to order online?

We utilise industry standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our website cannot be read in the event someone else intercepts it. This technology includes the following features:

Authentication – this assures your browser that your data is being sent to the correct computer server, and that the server is secure.
Encryption – this encodes the data, so that it cannot be read by anyone other than the secure server.
Data Integrity – this checks the data being transferred to ensure it has not been altered.

Can I change my order?

If we haven’t yet shipped the order then it may be possible to amend it. To change your order please e-mail us with your order number and details of the amendment(s) you require. We will reply to your e-mail to confirm if the amendment has been possible. Unfortunately, if your order has been shipped it won’t be possible to amend it.

Can I cancel my order?

Under the United Kingdom’s Distance Selling Regulations you have the right to cancel your order and obtain a full refuns.

All order cancellations must be sent to us via e-mail quoting your name, order number and full address. If however your order has been dispatched you will need to return the order to us. See refund policy.

Refund policy:

In case you would like to exchange or refund your purchase, email us and you are welcome to return it at your own postage cost within 7 days of receiving your item.


We strongly recommend that you get proof of posting for the returned item, as we can not be held responsible for items that go missing in the post. When the item is returned to us in the condition in which it left (any tags, labels etc must still be present) we will refund your payment in the way it was sent.

Postage and your orders:

Prices include taxes, but not postage costs. Postage is calculated on a weight basis.   We process and post your order within 2 to 5 working days unless you choose a special delivery method.
We do our best to post as soon as possible but sometimes colours and sizes are subject to availability and it can take up to two weeks to post the item. If this should be the case we will email you as soon as possible. If you have any special orders for a size we do not stock please get in touch with us. We can give you the option to pre-order. It may take between 1 to 3 weeks to get your order made.

Delivery time & lost order information:

Please read all information below before contacting us regarding a possible lost order.

UK Orders: 
Normally sent by 1st class recorded delivery which takes approx 2-3 days for delivery and requires your signature.
Please allow 15 working days (Mon-Sat) before reporting a UK order as missing (Royal Mail Guidelines).

Overseas Orders: 
Normally sent by Airmail which takes approx 1-2 weeks for delivery 
Please allow 40 working days before reporting an overseas order as missing (Royal Mail Guidelines).

Lost Order Form:
After the allowed delivery time has passed please contact us and give your order number, full name and address. We will then email or post you a Lost Order Form in order to process your refund quickly.

Why didn’t I receive my order confirmation e-mail?

Order confirmation e-mails can be mistakenly blocked as spam by some e-mail service providers. Or this may be because when you registered with us you used an alternative or misspelt e-mail address.

Why has my payment been refused?

Please ensure you have entered all of your details exactly as they appear on your card. One small typing mistake may be the cause of your problem. You also need to make sure that your billing address (where your statements are sent) is correct as this will be used to validate your details. If however you are sure your details are correct but you are still having troubles, please e-mail us and we will look straight into this for you.

When will my card be charged?

When you reach our final checkout screen and your order is submitted, we will immediately contact your bank/card issuer for authorisation to take payment from your account. If the payment is authorised by your bank/card issuer, you will receive an e-mail within a few minutes confirming your order, and payment will be taken shortly afterwards. If for any reason we have a query with your order, we will get in touch as soon as possible to explain the problem. If we are unable to resolve the query for any reason and cannot dispatch your order, a full refund will be issued back to your card.